adr-sml/docs/05-backend-spec.md

# 05 — Intake, booking, and data handling

Authority: `AGENTS.md` §3 D10 — rebuilt intake form plus calendar booking.
Existing infrastructure is authoritative in `AGENTS.md` §7. How it was built is
recorded in `docs/reference/AWS-Hosting-Guide.md` Parts 8–10 — a historical
record with a do-not-execute banner, superseded by §7 wherever they disagree.
**Read that guide before changing anything**; the resources already exist and
were built by hand in the console.

---

## What exists today

API Gateway (HTTP API) → Lambda → DynamoDB, with SES for notification email and
a verified sender on `smlcompany.ca`. `[verified 2026-08-26 — AGENTS.md §7]`

The shape is right. This is a hardening and rework pass, not a replacement.

## What this data actually is

The form collects, in a live legal dispute: the inquirer's identity and contact
details, the names of opposing parties and their counsel, the nature of the
dispute, and often the amounts at issue.

That is **personal information about identifiable third parties who have not
consented and do not know the submission happened.** It is more sensitive than a
typical contact form by a wide margin, and it is potentially conflict-relevant.
Design accordingly. Nothing in this section is optional.

---

## Form fields

| Field | Type | Required | Notes |
|---|---|---|---|
| Name | text | yes | |
| Email | email | yes | Validated server-side, not only in the browser |
| Phone | tel | no | |
| Role | select | yes | Counsel · In-house · Party · Institution · Other |
| Firm / organisation | text | no | |
| Process sought | select | yes | Mediation · Arbitration · Med-Arb · ENE · Not sure |
| Practice area | select | yes | The six areas plus Other |
| Other parties | text | no | Surfaced for conflicts screening |
| Opposing counsel | text | no | Same |
| Matter summary | textarea | yes | 2000 char cap. Hint: *no privileged or confidential detail* |
| Timing | select | no | Urgent · 30 days · 90 days · Exploring |
| Preferred contact | radio | no | Email · Phone |
| Consent | checkbox | **yes** | Explicit, unchecked by default, links to `/legal/privacy/` |

**Do not collect** dollar amounts, document uploads, or anything the inquirer
might reasonably treat as privileged. The intake call is for that.

### Consent text

> I consent to Pouya Lajevardi storing and using the information in this form to
> respond to my inquiry and to run a conflicts check. I understand that
> submitting this form does not create a retainer, does not appoint a neutral,
> and does not itself establish a mediator–party relationship.

## Validation and abuse control

Client-side validation is a convenience. **The Lambda re-validates everything.**

- Required fields present; email well-formed; lengths within bounds
- Reject any field over its cap rather than truncating silently
- **Honeypot** field, hidden from sighted and screen-reader users, must be empty
- **Timestamp check** — reject submissions completed in under 3 seconds
- **Rate limit** by source IP at API Gateway: 5 requests / 5 minutes
- No CAPTCHA. It is a third-party script on a page collecting legal information,
  and the two controls above stop the traffic that matters
- CORS restricted to `https://adr.smlcompany.ca` — no wildcard
- Strip HTML from every field before storage and before it enters an email body

## Storage

DynamoDB, in the region `AGENTS.md` §7 records. **Canadian data residency is
worth stating in the privacy policy**: parties describing a live dispute are
handing over sensitive material, and where it comes to rest is a fair question
for them to ask. Confirm the existing table's region and migrate if it is
elsewhere — §7 has the table name and region.

| Attribute | |
|---|---|
| `pk` | `INTAKE#<uuid>` |
| `sk` | `<ISO-8601 timestamp>` |
| fields | as above |
| `sourceIp`, `userAgent` | abuse investigation only |
| `ttl` | epoch seconds — **automatic deletion** |

**Encryption at rest** with a customer-managed KMS key. **Point-in-time recovery
on.** Table access limited to the Lambda role and one named administrative
principal.

### Retention

**24 months, enforced by DynamoDB TTL.** Not a policy someone remembers — a
mechanism that runs whether anyone remembers or not.

Rationale: long enough to serve conflicts screening across a normal matter
lifecycle; short enough to be defensible under PIPEDA's requirement to retain
personal information only as long as necessary. Whatever number ships must match
`/legal/privacy/` exactly.

## Notification

SES on submission:

- **To Pouya:** the full submission, plainly formatted, replyable to the inquirer.
- **To the inquirer:** confirmation of receipt, the response-time commitment, a
  repeat of the no-retainer language, and a link to the privacy policy. This
  email is the reason the form beats a `mailto:` link.

  **The response time is a public commitment — two business days** (§4,
  Q27). Render it from `SITE.responseTime` / `SITE.responseTimeShort` in
  `src/data/site.ts`; never retype it. It must read identically here, on
  `/contact/`, and in any bio.

**SES production access is granted** (Q19, 2026-08-26) — mail reaches unverified
recipients, so the inquirer confirmation works. See §7 for the account state.

### Bounce and complaint monitoring

Configured 2026-08-26; the resource names, thresholds and current state are in
`AGENTS.md` §7. What matters here is why it is a real control rather than a
formality:

**At this volume a single bad address is a threshold event.** SES suspends
sending above roughly a 5% bounce rate. Under 100 messages a month, five bounces
crosses it — and an intake form is exactly where mistyped addresses arrive. The
alarms sit well below that line so there is room to react.

**Bounces and complaints are handled by SES email feedback forwarding**, which is
on by default, **not** by an SNS feedback topic. That is deliberate: at this
volume there is nothing to consume a programmatic feed, and an unused SNS topic
is one more thing to keep correct. Revisit when code needs to *act* on a
bounce — suppression lists, retry logic, marking a record undeliverable.

> **The alarms currently notify nobody.** §7 records the `ses-alerts` email
> subscription as **pending confirmation**. An unconfirmed SNS subscription
> drops every message, so until the confirmation link is clicked the alarms
> fire into nothing. This is the first thing to check if `/contact/` ships.

**Email authentication — in place as of 2026-08-26 (Q20).**

SPF and DMARC are both live and independently verified (Q20); mail is on Google
Workspace with Google DKIM configured, and the SES domain identity is verified
for sending. **The record values, the MX, and the region are in `AGENTS.md` §7 —
not restated here.** An earlier version of this spec asserted that neither SPF
nor DMARC existed; that was true when written and is no longer, which is the
whole argument for citing §7 rather than copying it.

**What is already in place.** `AGENTS.md` §7 is the record — resource IDs, DNS
records, DKIM token sets, and their verification state all live there and are not
restated here. Read §7 before touching DNS.

Two points from §7 that this spec depends on, cited rather than copied:

- **Only one of the two SES DKIM token sets resolves.** §7 names both sets and
  marks which is which. The resolving set is what DMARC alignment rests on;
  deleting it breaks intake mail authentication silently. The other set is
  NXDOMAIN and inert. **Do not act on any DKIM list that is not §7's.**
- **SES has no custom MAIL FROM**, so SPF is unaligned and SES satisfies DMARC
  through DKIM alone.

Notes that mattered when these were added, kept because they matter again on
any future edit: a domain may publish **only one** `v=spf1` record, so both senders go in one
string. Namecheap TXT values take **no surrounding quotes** — quoting them stores
the quotes literally and breaks the record.

**Correction to an earlier version of this spec.** SPF is not what authenticates
SES here. Without a custom MAIL FROM domain, SES uses an envelope sender at
`amazonses.com`, so its SPF pass is not *aligned* with `smlcompany.ca` and does
not satisfy DMARC. **SES satisfies DMARC through DKIM alignment** — that is what
the **three resolving** DKIM CNAMEs above are doing, and it already works. (Six
are present in the zone; only the `f5pu` / `jdue` / `kznn` set answers.) The SPF record's real job
is authenticating **Google Workspace** mail, which currently has no SPF at all.
`include:amazonses.com` is harmless and becomes useful if a custom MAIL FROM
domain is configured later.

Start DMARC at `p=none` — it collects reports without affecting delivery. Move to
`quarantine` only after reports come back clean. Reports arrive as XML
attachments, so filter them in Gmail, or drop `rua=` entirely and accept having
no visibility.

**Do not delete the ACM validation CNAMEs.** They are how the certificate for
`adr.smlcompany.ca` auto-renews. Removing them breaks HTTPS at the next renewal
— silently, months later.

Failure handling: SES failure must never lose the submission. Write to DynamoDB
first, then send. A dead-letter queue on the Lambda, and a CloudWatch alarm on
DLQ depth ≥ 1.

## Booking

An embedded scheduler for the 30–45 minute confidential intake call
(**Q5** — tool not yet chosen).

- Prefer a provider with Canadian or EU data residency and no advertising
  business. Cal.com self-hosted is the strongest privacy posture; Cal.com cloud
  or Calendly are acceptable.
- **Lazy-load behind a click.** No third-party iframe on first paint, and no
  third-party script on any other page.
- Provide a plain link fallback that works with JavaScript disabled.
- The booking page must carry the same no-retainer language.
- Disclose the provider by name in `/legal/privacy/`.

## Security headers

Set at CloudFront via a response-headers policy:

```
Strict-Transport-Security: max-age=63072000; includeSubDomains; preload
X-Content-Type-Options: nosniff
Referrer-Policy: strict-origin-when-cross-origin
Permissions-Policy: geolocation=(), microphone=(), camera=(), interest-cohort=()
Content-Security-Policy: default-src 'self'; img-src 'self' data:;
  style-src 'self' 'unsafe-inline'; script-src 'self';
  frame-src <booking-provider>; form-action 'self' <api-endpoint>;
  base-uri 'self'; frame-ancestors 'none'
```

Tighten CSP once the booking provider is chosen. `unsafe-inline` on styles is
tolerable for critical CSS; `unsafe-inline` on scripts is not — use a hash or
nonce for the reveal script.

## Privacy policy must state

Written to match what is actually built, not what is typical:

What is collected · why · lawful basis (consent) · where it is stored (DynamoDB,
region, encrypted at rest) · **the retention period and that deletion is
automatic** · who can access it · third parties involved (AWS, SES, the booking
provider, analytics if any) · how to request access or deletion and the address
to use · that submitting the form creates no retainer and no mediator–party
relationship · cookie and analytics disclosure · last-updated date.

If analytics ship, prefer a cookieless privacy-preserving tool (Plausible,
Fathom). GA4 on a page collecting legal-dispute information is a poor fit for a
practice whose privacy posture is part of its offer — D15 settles this:
Plausible or Fathom, cookieless, no consent banner.

## Definition of done

- [ ] Server-side validation independent of the client
- [ ] Honeypot and timing checks live; rate limit configured
- [ ] CORS restricted to the production origin
- [ ] TTL set and verified by test record
- [ ] KMS encryption and PITR enabled
- [ ] Both emails send; SPF/DKIM/DMARC aligned; inbox-tested, not spam-tested
- [ ] DLQ and CloudWatch alarm configured
- [ ] Form usable by keyboard only; errors announced with `role="alert"`
- [ ] Form degrades to a `mailto:` fallback with JavaScript disabled
- [ ] Privacy policy matches the implementation line for line